Fred Louis
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Articles
Recent activity by Fred Louis-
I've received a faulty item, what should I do?
We’re really sorry if you’ve received a faulty item. Please return the item to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Faulty’ when asked for a reason for ...
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Can I cancel my order after I've place it?
If you've placed an order using Stripe, you won't be given the option to cancel it. Once your item has arrived, you can request a refund and then send it back.Find more info on returning with Strip...
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How to create a return
Returns are FREE. Go to My Orders. Click ‘Create Return’ on the order you want to return. Select theitems you’re returningand thereasons for return. Search for yournearest drop off point, t...
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Will you be getting more stock?
If you have an item in your'Saved Items' list, you can choose to be notified if the item comes back in stock when using the Zenshop app. If you're shopping on our desktop or mobile site, head over ...
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How do I place an order?
Placing an order couldn't be easier, simply follow these steps. 1. Click 'Add to bag' to place the item you want to buy in your bag. 2. Once you have finished shopping, click on the bag icon to v...
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Is the size guide on the App?
Our latest version of the Zenshop App includes the size guide. To view it, please make sure that you have the newest version of the Zenshop App downloaded. You'll find the size guide on each of our...
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How can I pay for my order?
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. We also take fraud very seriously too, so ...